Pre-Order/Back-Order Policy
Thank you for your interest in pre-ordering/back-ordering with us at Hanabi Trading Collectibles. Please take a moment to review our pre-order/back-order policy outlined below:
1. Pre-Order/Back-Order Placement:
- When placing a pre-order/back-order with us, you acknowledge that the item(s) you are ordering are not currently in stock but are expected to be available for shipment on a specified future date.
2. Combined Shipping:
- All pre-order/back-order items will be shipped together with any other items in your cart at the time of pre-order placement. This means that if your pre-order item becomes available for shipment before other items in your cart, all items will be shipped together.
3. Separate Orders for Immediate Shipping:
- If you wish to have non-pre-order/back-order items shipped immediately, we recommend placing them in a separate cart and proceeding with a separate order.
4. Fulfillment and Cancellation:
- Orders cannot be partially fulfilled or partially cancelled. Once a pre-order/back-order is placed and processed, it is considered final.
- Pre-order and back-order purchases will be charged to your selected payment method immediately upon purchase.
5. Cancellation Policy:
- Pre-orders/Back-orders can be cancelled before shipment, but cancellations are subject to a 3% cancellation fee. This fee covers the non-refundable payment processing fee incurred during the initial transaction.
- To request a cancellation, please email contact@hanabitradingco.ca with the subject line: "CANCEL ORDER #...".
6. Pre-Order Acceptance:
- Placing a pre-order/back-order with us constitutes acceptance of these pre-order/back-order policies.
Contact Information: If you have any questions or concerns regarding our pre-order/back-order policy please feel free to reach out to us at contact@hanabitradingco.ca.
Thank you for choosing Hanabi Trading Collectibles for your TCG needs. We appreciate your business!